Daniel Gistri
Strategy and Service Transformation, Barclaycard Europe - VP @Barclays
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WORK HISTORY
Strategy and Service Transformation, Barclaycard Europe - VP @Barclays
EDUCATION
University of Nottingham
Bachelor of Engineering (BEng)
Australian Graduate School of Management
Master of Business Administration (MBA)
University of Nottingham
Master of Science (MSc)
ABOUT DANIEL GISTRI
An accredited Design Thinking, Customer Experience and Six Sigma professional with a genuine drive for effectiveness and over 20 years of experience delivering high quality results in challenging, dynamic environments globally. I deliver ‘recommended’ customer experiences, transformation projects and cost reduction initiatives aligned to key strategic programmes and have experience in Customer Services, Sales, Marketing, Logistics, Technology (Billing) and Human Resources. MBA Graduate from the Australian Graduate School of Management in Sydney. Key Skills:• Design Thinking• Lean Six Sigma Master Black Belt• Programme Scoping - Project Identification, Prioritisation and Benefit Realisation Frameworks• Customer Journey Lifecycle and Experience Improvement• Operational Process Excellence• Organisational Process Hierarchy Development, Ownership and Management• Continuous Improvement, Ideas Management and Kaizen Blitz Workshop Facilitation• Training Development, Planning and Delivery • Lean Six Sigma Certification & Award Preparation• Coaching of Black, Green and Orange \'Belts\' as well as Improvement Champions and Sponsors• Project and Programme Management (DMAIC)• Consultancy
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