Daniel Fiddeman
IT Service Transition Partner (Aviva Insurance, Wealth & Retirement) @Aviva
Signup · Get unlimited contacts
WORK HISTORY
IT Service Transition Partner (Aviva Insurance, Wealth & Retirement) @Aviva
Norwich, GB
Providing assurance for the transition of complex IT change into live serviceEnsuring clarity on the responsibilities for service componentsEnsuring there are no gaps in the provision of the full end to end serviceSupporting proactive Service ManagementPartnering with key teams to achieve successful implementation including; Business Analysts, Project Managers, IT Service Managers, Solutions Architects, Supplier Managers, Business Teams, Platform Teams.
EDUCATION
De Montfort University
Bachelor’s Degree, Information Technology
Anglia Ruskin University
BTEC National Diploma, Engineering
SKILLS
ABOUT DANIEL FIDDEMAN
High performing, motivated and customer focused IT Service Manager, IT Business Relationship Manager and Senior IT Internal Auditor. Ability to engage and influence at all levels within organisations. ITILv4 qualified with a proven track record of building excellent relationships, widely trusted and driven to deliver in smaller businesses and global organisations.A comprehensive knowledge of complex IT and business systems with a specific focus on the customer. A background in Software Development and over 20 years’ experience of IT Service, Support and Relationship Management.Internal Audit experience in the Financial sector, leading and supervising IT and Digital audits across a global business, reporting to Audit and Risk committees on the effectiveness of the framework of controls. • Qualified in ITIL Service Management disciplines• Experienced IT Service Manager and IT Business Relationship Manager• Senior IT Internal Auditor (Financial Services), qualified in audit methodology and execution• Leading and supervising IT and Digital audits in the UK and globally• Foundation in Software Development • Strong Relationship / Stakeholder Management• Excellent communications skills• Customer focussed• Collaborative approach to deliver customer priorities.• Negotiating and Influencing skills• Able to easily translate between business and IT• Experience of Systems Thinking and Agile methodologies• Capable team lead and people manager
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.