Daniel Eilering
Automated Solutions | Customer Operations
- Role
- Project Manager at Viasat
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Daniel Eilering
User Experience lies at the crossroads of technology and process. And there is always a…
Experience
Project Manager
May 2017 — Present · Denver, CO, US
Bringing automated care solutions to the customer service market that are scalable, adoptable and provide a better customer experience. Utilizing agile to bring iterative improvements to process and customer tools. Accomplishments include but are not limited to: Mobile App Web Experience Add-On Services Products Chat Bot Go To Market Strategy
Education
Truman State University
BA
University of Phoenix
Master of Arts in Organizational Management
Skills
- Outsourcing
- Project Management Office (Pmo)
- Customer Experience
- Project Management
- Recruiting
- Operations Management
- Contact Centers
- Management
- Team Building
- Process Improvement
- Sales Operations
- Customer Retention
- Customer Service
- Telecommunications
- Training
- Customer Satisfaction
- Business Process Improvement
- Pmo
- Pmp
- Business Analysis
- Leadership
- Coaching
- Program Management
- Crm
- Call Centers
- Wireless Technologies
- Cross-Functional Team Leadership
- Mobile Devices
- Wireless
- Customer Relationship Management (Crm)
- Strategy
- Change Management
- Vendor Management
- Microsoft Office
- Networking
- Team Leadership
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