Daniel D.
Supervisor - Senior Crisis Text Line Crisis Counselor @Crisis Text Line
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WORK HISTORY
Supervisor - Senior Crisis Text Line Crisis Counselor @Crisis Text Line
NY, US
Provided leadership support during live shifts by guiding Crisis Text Line crisis counselors and offering real-time feedback• Handled high-risk conversations involving suicide, abuse, and panic, while modeling calm and structure under pressure• Supported onboarding of new Crisis Text Line crisis counselors by sharing best practices and live examples of effective interventions• Participated in quality review and internal feedback cycles to enhance training content and conversation structure• Advocated for texter safety by escalating critical cases per protocol and collaborating with support teams
EDUCATION
St. Robert Catholic High School
Ontario Secondary School Diploma (OSSD)
University of Toronto Scarborough
Honours Bachelor of Science, Psychology Specialist
ABOUT DANIEL D.
I am a lifelong learner, healthcare professional in training, and aspiring Registered…
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