Daniel Clanton

Change Management Specialist @Sally Beauty

Denton, TX, US

As a Change Management Specialist, I drive process improvements and ITIL compliance by optimizing change management workflows and enhancing governance at Sally. My role involves monitoring past-due changes, collaborating with managers and assignees to ensure timely completion, and conducting post-implementation reviews to assess execution, identify issues, and refine future processes.Key contributions:Process Optimization: Consolidated CAB meetings to three sessions per week, improving efficiency and decision-making.Standardization & Compliance: Introduced structured questions in change descriptions and implementation notes to ensure consistent, high-quality documentation.Expedited Change Process: Developed an expedited change workflow by modifying the normal change process, later integrating it into ServiceNow as a catalog item.Emergency Change Enhancement: Transformed the emergency change process from a reactive 24–48-hour window to an immediate creation during incidents with automatic approval.Data-Driven Decision Making: Run reports to track trends in change requests, providing insights to management for process refinement.Governance & Training: Authored all SOPs, designed a monthly training program, and conducted training sessions to strengthen ITIL adherence across teams.Improved Issue Tracking: Implemented subcategories for \"Implemented with Problems\" to enhance post-change analysis and continuous improvement.Every initiative I lead is aimed at aligning change management with ITIL best practices, increasing operational efficiency, and reducing risk across IT operations.

Texas Woman's University

Business