Danny Phillips

About Danny Phillips

INTERPERSONAL AND TEAMWORK • Communicate effectively with others in a work environment and with the public• Ability to work in a team environment• Excellent oral and written communications skills that include report preparation and technical writing• Strong interpersonal skills demonstrated through work experience, participation in extra-curricular activities and/or community involvementCUSTOMER SERVICE AND MEMBER RELATIONS• Interacted with Comcast customers and utilized excellent organizational skills to provide resolutions for Comcast customer complaints• Ability to determine customer satisfaction levels and monitor patterns of customer care issues• Quality assurance practices across various delivery channelsMANAGERIAL AND SUPERVISORY• Demonstrating proven multi-tasking abilities by managing the daily tasks of the Taylor Escalation department while coordinating the Escalation Team to work functionally and proficiently. • Achieving stated objectives within designated time frames• Communicating results to management staff and identifying opportunities for improvement including performance training• Ability to contribute a high level of expertise in content knowledge• Utilizes customer feedback (positive and negative) to identify training and recognition opportunities.Specialties: COMPUTER PROFICIENCIESMicrosoft Windows, Microsoft Word, Excel, Access, PowerPoint, WordPerfect, Lotus 1-2-3, Microsoft Publisher, Graphic Design Additionally, Extremely proficient with CableData, Scout, Grand Slam, Armadillo, JDSU, Ontrac, Sharepoint, CADM, & Auspice applications.

Experience

1. Flight Attendant

   Spirit Airlines

   Sep 2023 — Present · Detroit, MI, US

   Responsible for the safety and comfort of Guests aboard the aircraft while providing exemplary service.Provide Guests with briefings pre-flight, during flight, and after landing.Assist Guests by answering any inquiries they may have in addition to aiding Guests with their carry-on items, which may require overhead lifting.Market, sell, and provide snacks and beverages to Guests.Check and demonstrate the use of emergency equipment and be aware of hazardous situations in the cabin. This includes providing leadership, direction, and assistance during an emergency situation, including aircraft evacuation, administering first aid to ill or incapacitated Guests, and during incidents such as turbulent flights and delayed flights.Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.

Education

• Eastern Michigan University

  Public Relations

  1993 — 1997