Daniel Chang Assoc.

Operations & Strategy Manager @Benham & Reeves

London, GB

Manager of the operations department, responsible for the development of company-wide processes• Conceptualised and delivered on a new CRM company-wide which unified siloed workflows leading to internal efficiency improvements of 65% collectively across different job functions as a result of increased knowledge sharing and reduced duplication• Addressed underperforming departments which has so far led to a 29% decrease in employee dissatisfaction through process identification and realignment.• Established a new organisational division in Q1 2023 which has so far resulted in a 14% performance improvement in our sales function as a result of improved time management and resource allocation • Spearheaded and led business development workshops and activities which centred around organisational change, such as:o Process mapping in our lettings function which identified inefficiencies leading to a 34% reduction in workflow stepso Designed methods to engage staff to proactively migrate to a new CRM through increased stakeholder engagement and employee buy-in• Directly managing a team of 7 employees (across London and Mumbai)

King's College London

Master of Science (MSc), Human Resource Management and Organisational Analysis

Oxford Brookes University

Bachelor's Degree, International Hospitality and Tourism Management