Dan Burgin
VP, AI Center of Excellence at C1: Meet C1 Elly, an Intelligent Virtual Assistant for the entire Enterprise at onec1.com
- Role
- Vice President Ai Center of Excellence at C1
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Dan Burgin
In his role as the Vice President of the C1 Artificial Intelligence Center of Excellence, Dan spearheads C1 AI development for CX initiatives, architecting state-of-the-art AI-driven CX solutions. He oversees the strategic and critical customer AI designs and implementations of C1’s advanced CX AI virtual agent technologies for C1 clients, which are integral to C1’s flagship CX intellectual property platform, C1 Elly™. Before his tenure at C1 starting in 2014, Dan held the position of Director of Product Management at Avaya, within the Contact Center division.Prior to his time at Avaya, Dan co-founded and served as CTO and VP of Product at Finali, a venture capital-backed software startup, where he led the development of a robust, automation and analytics-driven customer engagement platform delivered through a SaaS model. This platform was the key IP of Finali and achieved 8-digit annual revenues. His strategic leadership culminated in the successful acquisition of Finali by the Cincinnati-based business process outsourcer, Convergys in 2004, where he continued to lead innovation as VP of Product Management.
Experience
Vice President Ai Center of Excellence
Oct 2023 — Present · US
Education
Stephen F. Austin State University
MA, BFA, Music
University of North Texas
DMA, Music
University of Colorado Boulder
Customer Service Support/Call Center/Teleservice Operation
Skills
- Telecommunications
- Leadership
- Contact Center Architecture
- Professional Services
- Cti
- Networking
- Product Management
- Strategy
- Call Center
- Go-to-Market Strategy
- Sip
- Customer Experience
- Selling
- Solution Selling
- Ivr
- Cloud Computing
- Crm
- Consulting
- Unified Communications
- Managed Services
- Integration
- Analytics
- Acd
- Avaya Products
- Contact Center Strategy
- Vendor Management
- Management
- Avaya Technologies
- Contact Centers
- Workforce Management
- Lean Software Development
- Contact Center Express
- Outsourcing
- Customer Relationship Management (Crm)
- Telephony
- Sales
- Avaya
- Saas
- Call Centers
- Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.