Daniel Tyson

About Daniel Tyson

Certifications: PMI Certified Project Manager (PMP) – certification valid until November 30, 2021. ITIL4 Foundations certification obtained November 2019• Organization and Time Management: Excel in a dynamic work environment managing multiple priorities and deadlines from a variety of internal and external stakeholders • Social Media Savvy: Use Facebook, Twitter, and LinkedIn to communicate upcoming events for the local North Carolina Project Management Institute (NCPMI) chapter• Communications: Act as customer advocate for six accounts and build relationships with the customers’ internal management teams• Computer Skills: Expertise with a wide range of computer programs, including Buffer, Cisco Jabber, Cisco Teams, Cisco WebEx, Zoom, Microsoft Office, Smartsheet, and SAP applications

Experience

1. High-touch Operations Manager

   Cisco

   Oct 2018 — Present · Raleigh-Durham, NC, US

   Act as single point of contact for multiple accounts, ensuring premium-level service and resolving operational issues quickly and effectively• Prepare business reviews for executive-level stakeholders, showing relevant information necessary to help with strategy and planning decisions• Escalate high severity cases and ensure proper resources are brought in to drive problem to resolution• Monitor customer sentiment and ensure benchmarks are maintained per agreed service level agreements

Education

• UNC Charlotte Belk College of Business

  Bachelors, Marketing

  1995 — 1998

• Meredith College

  Master of Business Administration, Business Administration

  2010 — 2012

Skills

• Inventory Management
• Data Analysis
• Partner Management
• Microsoft Office
• Sales
• Vlookup
• Research
• Revenue Forecasting
• Customer Service
• New Hire Training
• Critical Thinking
• Process Improvement
• Collaborative Problem Solving
• Resource Management
• Jabber
• Microsoft Powerpoint
• Ms Excel Pivot Tables
• Project Management
• Cost Forecasting
• Training New Employees
• Leadership
• Project Planning
• Outstanding Customer Service
• Oracle Projects
• Tableau
• Primavera P6
• Operations Management
• Webex
• Employee Management
• Microsoft Excel
• Powerpoint
• Management
• Market Analysis
• Microsoft Word