Dan F.
Global Customer Success - Senior Manager of Operations at JumpCloud\\nImproving Operations through automation systems, AI, and data-driven decisions
- Role
- Senior Manager of Operations Strategy, Automation, Project Management at JumpCloud
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Dan F.
Welcome to my LinkedIn! My name\'s Daniel Fay and I\'m currently the Senior Manager of Operations for Global Support and Services at JumpCloud based out of Louisville Colorado. I\'ve been with JumpCloud over 5 years. JumpCloud\'s culture and bleeding-edge-technology keeps me engaged to achieve excellence within various programs I manage. I\'m a proud graduate of Southern Polytechnic State University with a Bachelor\'s of Science in Information Technology and a focus in Business Management. I\'ve been in IT for over a decade and my passion for new technologies is ever growing. I began working professionally during the second half of my high-school tenure as an IT Specialist and continue onward within the field today, I bring a well versed background with over 15 years of experience in the field. I holistically improve systems and focus on improving the outcomes through improvements, automation, and operationalization. I focus on increasing CSAT, implementing AI to improve case deflection by an average of 45%, redesigning business units from cost-centers to revenue-generating centers, and building high performing teams of professionals that exceed expectations and goals. Skills: Automation, Project Management, Operations, Customer Support, Customer Success, Solutions Architecture, Professional Services, Virtualization, Networking, Global Team Leadership, REST APIs, PowerShell, Server Administration, Product Marketing, SEO, Artificial Intelligence, Program Development, Project Management, Windows Server Administration, Linux Server Administration, macOS Administration, MDM, Cybersecurity, SaaS, Identity Management, LDAP, VMware vSphere, AWS, Data Analytics, Tableau, Salesforce, Google Workspaces, Microsoft 365 I enjoy learning new things and connecting with people across a range of industries, so don\'t hesitate to reach out if you\'d like to get in touch: LinkedIn: Email: d••••••••@gmail.com I thank you for taking the time to brief my profile and wanting to read a bit about me. I hope you have a great day and great success!
Experience
Senior Manager of Operations Strategy, Automation, Project Management
Apr 2023 — Present · Louisville, CO, US
Education
Southern Polytechnic State University
Bachelor of Science
2008 — 2013
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