Daniela M.
Technical Support Engineer - Level II
- Role
- Technical Support Engineer - Level Ii at Mediaquery
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Daniela M.
Solutions Engineer Full-Stack Web Developer Customer focus…
Experience
Technical Support Engineer - Level Ii
Mar 2025 — Present · Miami, FL, US
Provide Tier 2 technical support to enterprise clients, specifically supporting PayCargo (FinTech), one of the company’s largest customers- Troubleshoot complex issues related to web applications and APIs, escalating to engineering when necessary- Document recurring problems and collaborate with product teams to identify long-term solutions- Ensure client satisfaction through timely resolutions and proactive communication- Create technical documentation for internal and client use to streamline onboarding and support processes- Work cross-functionally with QA and development teams to enhance application performance and reliability.
Education
Florida National University
ESL
2019 — 2020
Ironhack
Full Stack Developer
Coursera
UX design, Web Page, Digital/Multimedia and Information Resources Design
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.