Daniela Cruz Anez
Senior Customer Success Manager @FICO
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WORK HISTORY
Senior Customer Success Manager @FICO
Toronto, ON, CA
EDUCATION
University of North Florida
Master of Business Administration - MBA, Finance
University of North Florida
Bachelor's degree, International Business and Management
SKILLS
ABOUT DANIELA CRUZ ANEZ
I’m a customer-focused leader with a passion for driving efficiency, clarity, and results across complex organizations. With a background in process optimization and cross functional collaboration, I specialize in building scalable frameworks that help teams work smarter while keeping the customer experience at the heart of everything.Whether I am structuring workflows, aligning stakeholders, or leading strategic initiatives, my goal is to remove friction and enable high performing, inclusive teams to thrive. I love connecting big picture strategy with day to day execution in a way that delivers meaningful value for both the business and its clients.
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