Daniela Ramos
Strategic Communicator | Passionate About Media, Messaging & Creativity | Bilingual in Spanish and English | UConn Alumna
- Role
- Customer Engagement Specialist at Partner In Publishing
- Location
- Greenwich, CT, US
- LinkedIn followers
- 500 followers
About Daniela Ramos
Hello! My name is Daniela Ramos, and I am a first-generation UConn graduate with a B.A…
Experience
Customer Engagement Specialist
Apr 2025 — Present · Glastonbury, CT, US
Train college professors and high school teachers via Teams integrating Cengage platforms into LMS systems for seamless course delivery- Manage and maintain an Excel spreadsheet, Monday.com, and Salesforce to track and organize client interactions and progress- Collaborate with the digital marketing team to support SEO strategies and conduct SEO audits across multiple projects, focusing on growing visibility in international markets and product optimization- Used AI tools to assist with auditing SEO reports —identifying inconsistencies, ensuring data integrity, and proactively resolving issues. This helped minimize dependency on external QA, strengthened my technical ownership of projects, and reinforced a self-sufficient, detail-oriented approach to marketing operations- Serve as project manager for a key initiative within the marketing analytics team, overseeing the development and execution of the email marketing campaign for projects through HubSpot—managing timelines, deliverables, design, segmentation strategy, and performance tracking.
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