Daniela Norato Auer

Manager @Sap Customer Experience

Munich, DE

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Manager @Sap Customer Experience

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EDUCATION

2001 — 2007

Universidade São Francisco

Bachelor's degree

2011 — 2012

Fundação Getulio Vargas

Master of Business Administration (M.B.A.)

SKILLS

Decision-MakingService-Level Agreements (Sla)Program ManagementIT OperationsVendor ManagementRoot Cause Problem SolvingOutsourcingHighly Analytical ThinkingTalent for Scrutinizing, Improving, and Streamlining Complex ProcessesProcurementBusiness Process ImprovementService ManagementProject ManagementPeople ManagementStrong Business AcumenFinancial ReportingIT OutsourcingProject Team ManagementBusiness Relationship ManagementBudget ManagementIntegrationProject Management Body of Knowledge (Pmbok)IT StrategyCorporate GovernanceIT Project & Program ManagementIT Service ManagementContract LawService DeliveryBusiness AnalysisContract ManagementItilInfluential CommunicatorProject PlanningRisk ManagementProject Management Office (Pmo)Ms Office ExpertIT ManagementPmoPmpLeadership

ABOUT DANIELA NORATO AUER

Results-driven multilingual Leader/Account/Program/Project Manager with extensive experience working for Fortune 500 companies.Expertise in the design, implementation and execution of multi-million dollar projects within targeted cost, schedule and compliance parameters. Proven abilities to effectively prioritize and juggle multiple projects, negotiate, make strategic decisions to motivate teams to success. Highly analytical with demonstrated talent for identifying, scrutinizing and streamlining complex work processes. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Enthusiastic, with a willingness to learn, eager to meet challenges and capable of quickly assimilating new concepts. Key skills include:• PMP Certification• ITIL • Customer Focused• Strategic Planner• Service Delivery Management • Business Management• Risk Management• Detailed oriented

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