Daniela Klein
Supervisor Technical Customer Support Gsa @IDEXX
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WORK HISTORY
Supervisor Technical Customer Support Gsa @IDEXX
Supervises day-to-day activities for DE Tech Support.Supervises staff, assigns work, monitors activities and evaluates performance. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. Builds customer relationships and manages escalated/critical issues.Communicates with other related departments to coordinate work and resolve issues as needed. Contributes to process improvements based on evaluation of existing procedures and business needs.
EDUCATION
Sabel Academy Munich
Sabel, Economics
SKILLS
ABOUT DANIELA KLEIN
Manage and develop a team up to 22 Customer Support Agents, to reach together our company assigned goals and to create an outstanding customer service experience for our clients.Supervisor of cross cultural and multilingual team.Native in German and fluent in English.Self driven, detail and success orientated.Experienced Trainer for Customer Service.Analyzing and creation of training curriculum, evaluation, coaching for Front Office businessTags: German, English, Customer Service Supervisor, Soft Skills Trainer Deutsch, Englisch, Abteilungsleiter Kundenbetreuung, Soft Skills Trainer
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