Daniela Grate

About Daniela Grate

Experienced Loan Documentation Specialist with a demonstrated history of working in the…

Experience

1. Default Foreclosure Department Single Point of Contact

   Reverse Mortgage Solutions, Inc

   Aug 2017 — Present · Charlotte, NC, US

   Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism and tact Provide exceptional customer service on a daily basis using verbal and problem solving skills to ensure that our customers are serviced at the highest standardsResearch issues and obtain proper supporting documentation in a timely manner as required by Housing Urban DevelopmentCollect proof of taxes, insurance, HOA documentation from applicable counties and vendors in order to remain compliant with Housing Urban DevelopmentThorough knowledge of the Company’s Standard Operating Procedures, loss mitigation options, as well as state and federal legal requirements (FDC{A & CF{B) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislationProvide thorough, detailed, and accurate account updates in collection system for each call madeResponsible for meeting established performance standards by collecting delinquent payments and by arranging payment plans over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of serviceDocument loan files for all communication regarding incoming/outgoing phone calls

Education

• Johnson C. Smith University - JCSU

  Bachelor's Degree

Skills

• Risk Management
• Financial Services
• Customer Service
• Finance
• Credit
• Sales
• Financial Risk
• Insurance
• Microsoft Word
• Mortgage Lending
• Loans