Daniela Fiumara
Product Manager / Program Manager / Project Manager - Recognized for driving transformative solutions, enhancing customer interactions, and improving operational efficiencies.
- Role
- Manager at Deloitte
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Daniela Fiumara
As a seasoned professional specializing in AI innovation and customer assistance, I bring extensive experience leading transformative initiatives in technology-driven environments. My career spans 13 years in risk management and 6 years in technology, dedicated to harnessing the power of artificial intelligence to revolutionize customer interactions and operational efficiencies across the banking sector.I have a proven ability to conceptualize, develop, and execute innovative AI solutions that address complex business challenges and enhance customer satisfaction. My strategic leadership has driven the successful launch of several AI-driven products and services, from inception through to market adoption. I excel in aligning product roadmaps with organizational goals, leveraging deep insights into market trends and customer needs to drive product innovation and differentiation.I am committed to continuous learning and staying at the forefront of AI advancements and industry best practices. My passion for innovation, combined with a focus on delivering exceptional customer experiences, has consistently driven my career achievements and contributed to organizational success.
Experience
Manager
Jun 2022 — Present · NY, US
Guided a team across multiple functions to craft a tech roadmap and funding plan, leading to the modernization of a client\'s accounts receivable system. Designed a specialized chatbot for a federal health client, leveraging advanced NLP techniques to handle common queries effectively. Collaborated on a GenAI Pricing Playbook, conducting in-depth research with internal stakeholders to inform comprehensive pricing guidance for GenAI implementations and GenAI accelerators to expedite project delivery. Organized and led a national chatbot workshop for college students, creating a curriculum aimed at fostering innovation, workforce development, and tech skills. Contributed expertise in Conversational AI and RPA to firm initiatives and share best practices. Produced eminence materials on AI and automation by researching relevant applications for digital banking and intelligent automation, aligning with the firm\'s strategic goals and client needs.
Education
St. Thomas Aquinas College, Sparkill, NY
M.S., Literacy Birth-Grade 6
2004 — 2006
St. Thomas Aquinas College, Sparkill, NY
B.S, Elementary Education Grades 1-6
2000 — 2004
St. Thomas Aquinas College, Sparkill, NY
M.S., Special Education
2010 — 2011
St. Thomas Aquinas College
Post Masters, Middle School Extension (Social Science); Special Education
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