Daniela Frois

Assistant Front Store Manager @Shoppers Drug Mart

Kelowna, BC, CA

Manage team of over 20 team members• Plan schedules for team members and set expectations• Set monthly goals with the front store manager and support team in achieving them• Greet customers and identify their needs• Support team members in developing their abilities and customer service skills• Maintains Store Standards to optimize customer experience,• Ensures staffing levels are adequate to operate the business• Hires and/or supports hiring for all departments, except Pharmacy • Manages staff performance• Cash management, training supervisors• Inventory Management• Merchandise and Visual• Loss prevention- Complete audits of safety, operational and inventory control relevant procedures.