Jim D.

Customer Support | Technical Support | IT solutions | Network Engineer

Role: IT Consultant Customer Support at VOIS
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

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About Jim D.

Currently contributing as a Senior Process Executive at Cognizant, providing technical…

Experience

IT Consultant Customer Support
VOIS
Aug 2025 — Present · Pune, IN
Broadband connectivityWi-Fi and Ethernet configurationRouter/modem setup and troubleshootingLAN/WAN connectivity problemsIP conflicts and DNS issues Router & Wi-Fi Troubleshooting:Log, track, and update customer issues using ticketing tools (e.g, ServiceNow, Remedy, Salesforce, or internal CRM systems).Networking fundamentals (TCP/IP, DHCP, DNS)Router/modem setup and troubleshootingWi-Fi signal optimizationTicketing systems (ServiceNow, Salesforce, Remedy)Customer support and issue resolution

Contact information

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Work email
•••••@voiscentre.com
Personal email
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Current company

VOIS

IT Services and IT Consulting · 10K employees · London, GB

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. We are pioneering a new Partnership model for the Telco industry, where the sharing of ideas, innovation, platforms and services will unlock opportunities for our people and value for our customers. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We deliver value and results at scale by leveraging technology, data and our talented international team of 30K professionals in the following services: Technology, Business, B2B, Corporate Services, Customer Care. Our commercial model creates clear, benchmarked and competitively-priced services so that we can offer guaranteed outcomes for customers with flexibility and optionality. Bringing together our combined strengths with our strategic partner Accenture our strategy is to: Commercialise: Create cost transparency and foster trust and growth for our customers Re-platform: To simplify, streamline and scale our business Extend beyond our borders: deepening our relationships, growing our services and expanding our customer base across new customers & new geographies We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

voiscentre.com

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About Jim D.

Experience

IT Consultant Customer Support

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