Daniel Wilkins
Senior IT Operations Leader | Global IT Operations & M&A Integration | Driving Automation, Compliance & Operational Excellence
- Role
- Director of IT - Us at Cyera
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Daniel Wilkins
Senior IT Operations leader with 13+ years transforming technology operations for high-growth organizations. I specialize in building scalable IT infrastructure, leading M&A integrations, and driving automation initiatives that deliver measurable business impact.What I bring: • Global operations leadership across APAC, Americas, and EMEA • M&A integration expertise (orchestrated 3 acquisitions with C-level recognition) • Automation at scale (60% ticket automation, 2,700+ hours eliminated annually) • Compliance excellence (zero SOX deficiencies, SOC 2, ISO 27001 frameworks) • Strategic vendor and procurement managementAutomation & Operations Excellence: I\'m passionate about eliminating manual toil through intelligent automation and standardization. My approach combines workflow orchestration, AI-powered optimization, and global process consistency to create scalable, efficient IT operations.Technical automation expertise: • Workflow orchestration: Workato, n8n, Freshservice workflows, Jira automation, Hyperautomation (UiPath) • ITSM platforms: Freshservice, Jira Service Management, ServiceNow • AI optimization: Built home-grown AI models for ticket intake, categorization, and intelligent routing • Identity & access management: Okta, Google Workspace, 1Password • Documentation & knowledge management: Architected Confluence knowledge base structure, built approval workflows, created standard templates for documentation governance across Confluence and ScribeCommunication & Change Management: I\'ve built multi-channel communication frameworks that drive adoption and engagement. I architected announcement strategies and created templates for communication — ensuring consistent, engaging messaging for rollouts, incidents, and company-wide initiatives.My automation philosophy: The best IT operations are invisible to end users but invaluable to the business. I build playbooks and automated workflows that create global consistency and enable teams to move faster. Whether it\'s standardizing employee lifecycle management across regions, deploying self-service capabilities, or optimizing ticket routing with AI, I drive initiatives that reduce friction and enable growth.Beyond IT Operations: Co-lead of DVersability ERG, fostering community and support for individuals with disabilities and caregivers. I\'ve hosted fireside chats handling sensitive topics, creating spaces for dialogue and understanding.https://danielwilkins.dev/
Experience
Director of IT - Us
Apr 2026 — Present · New York, NY, US
Education
DeVry University
Associate of Science - AS, Network and System Administration
2009 — 2011
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