Daniel Whiteley

Digital Learning Consultant @QA Ltd

Huddersfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Digital Learning Consultant @QA Ltd

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Huddersfield, GB

Responsibilities: • Responsible for managing a case load of 60+ learners across two different learning qualifications within Information Communication Technology (ICT & Digita lCommunications) & Networking.(Level 3 & 4)• Responsible for coaching learners to enable them to meet the requirements of their qualification via remote sessions.• Work closely with the Internal Quality Teams to ensure standardisation is met throughout the apprenticeships offered.• Responsible for keeping a thorough and organised diary.• Responsible for marking and providing 3 tier feedback within the 24 hour SLA. • Work within my team providing many to many support to learners.• Update learner records using BUD e-portfolio platform.• Conduct learner progress reviews every 12 weeks.Key AchievementsAchieved 83% first time pass rate across L3/L4 programmes over the last 12 months.

SKILLS

Mitel 6160 – Intelligent QueuingWanManaged ServicesTelecommunications EngineeringUnified CommunicationsTcp/IpOptical FiberCommunicationAcdCcmMitel 3300CablingContact CentersMitel 6160 IqMitel Certified Professional – CommunicationsMitel Nupoint MessengerLan-WanMitel Enterprise ManagerVoipMitel Standard LinuxData CenterTelephonyMitelIvrIntelligent AgentsCisco TechnologiesSoftware InstallationTelecommunicationsMitel Customer Interaction SolutionMitel AcdMitel 6100 CcmSipIpInternet Protocol (Ip)Mitel Sx2000NetworkingService DeliveryTechnical SupportVoice Over Ip (Voip)

ABOUT DANIEL WHITELEY

As a Digital Learning Consultant, I leverage my expertise and passion for coaching…

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Daniel Whiteley — Digital Learning Consultant at QA Ltd in Huddersfield, GB | Unifers