Daniel Webb

WORK HISTORY

EDUCATION

ABOUT DANIEL WEBB

Analytical and performance-driven professional with a proven track record of handling end-to-end payroll processes for diverse clients and managing international payroll operations, including internal and external stakeholders. Experiences include knowledge of internal controls, process evaluation, and procedural review aligned with current compliance policies. As an expert problem solver, approach challenges with an evaluative mindset and optimal solutions. Showed ability to navigate complex financial landscapes with accuracy and efficiency in all financial activities. Committed to continuous learning, aspire to excel in project finance, payroll and system implementation roles by positively impacting the field.ACHIEVEMENTS• Successfully managed end-to-end payroll processing for over candidates at iCare 24 LTD, with timely and accurate payments while maintaining high customer service standards.• Implemented a new system (Salesforce and Target Recruit) at iCare 24 LTD, leading the project management, training, and implementation processes for a successful go-live launch.• Opened and managed the first international office in Cape Town, South Africa, overseeing recruitment and operations with over 50 employees.• Improved client retention at Right Pay LTD by developing and delivering a successful training program for new agents, increasing client satisfaction and business growth.• Developed and delivered a 3-week training program for new agents at Right Pay LTD, leading to improved service quality and client retention.• Achieved 100% retention of clients through proactive relationship building and addressing service gaps.• Managed a team of 17 members at Connect Distribution LTD, ensuring effective customer service, handling escalations, and achieving departmental targets and KPIs.• Successfully resolved escalations and implemented solutions at Virgin Media, ensuring SLA compliance and minimising fines and personal injury claims.• Implemented improvements in training processes at Biffa Waste Services, enhancing agent performance according to the department standards.• Led a team of 10 members split between the UK and South Africa offices, managing day-to-day operations, performance evaluations, and workload distribution.