Daniel Ward

About Daniel Ward

With a 15-year tenure in the insurance industry, I am a seasoned professional specializing in operations management, growth strategy, revenue generation, and client advisory services. My expertise encompasses individual needs and operational considerations, reflecting a comprehensive approach to insurance services.I have established a proven track record of successful collaboration with C-Suite executives, delivering process management and efficiency enhancements. This collaborative effort has consistently resulted in heightened growth and improved margins for the organizations I have been associated with.My professional profile is characterized by self-motivation and leadership acumen. I excel in cultivating relationships with professionals at all levels, demonstrating the ability to connect with diverse teams. I bring to the table a goal-oriented, results-driven leadership style, thriving on relationship building, identifying growth opportunities, and maintaining composure under pressure.My strengths lie in navigating deadline-driven environments with ease. I am adept at not only meeting but exceeding expectations in high-pressure situations. Overall, my leadership style is characterized by a focus on goals, a commitment to results, and an unwavering dedication to fostering positive relationships in the professional realm.

Experience

1. Operations Consultant

   ReSource Pro

   Jan 2023 — Present

   Currently leads large onboarding efforts for a Tier 1 client to grow their overall utilization. Supports Technological, Automation, and Change Leadership initiatives amongst the client locations. Creates effective project plans, sprints, and obtains alignment on said plans between Client Leadership, Service Delivery, and Revenue Team. Coordinates the onboarding of remote staff from IT set-up through Implementation, serving in a relationship management liaison between the client and offshore teams to ensure an effective transition. Effectively navigate clients through the Change Management process. Leverages Lean Six Sigma methodologies to maximize process efficiency and engage associates by creating alignment. Consults business owners on ways to improve production as well as revenue goals by identifying potential opportunities for workflow refinement and profitability growth. Conducts virtual and physical procedure documentation sessions to assist clients with expanding both internal and external efficiencies Collaborates with Client, Service Delivery and Revenue teams on account expansion opportunities for both internal and external staff to ensure alignment across all verticals.

Education

• Hondros College

  P&C Insurance, Insurance

  2009