Ing. Com. Daniel Tonzo
SALES MANAGER, PHARMACEUTICAL AND CUSTOMER SALES , SALES COACH AND MARKETING PLANNER, DEGREE IN BUENOS AIRES UNIVERSITY.
- Role
- General Manager at Wendys Orlando Stores at The Wendy's Company
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ing. Com. Daniel Tonzo
Own experience in: • sales and address of pharmaceutical products / consumption and…
Experience
General Manager at Wendys Orlando Stores
Feb 2022 — Present
My greatest achievements in the short time I have been in office are:*With just 3 months of training, I increased the levels of general customer satisfaction from an average 30% to 90%, positioning the district as the best in the Central Florida area.*After 6 months in the position, thanks to my management of transformation and radical change in the concept and culture of customer service, I made visits not only in my assigned store, but I was delegated to visit clients in different stores in the district and thanks to With this work we were able to take our district as number one, not only in Florida but in the entire United States! That without a doubt fills me with satisfaction for the effort achieved and pride for my work team.*In addition to this incredible achievement, also thanks to the support of my great work team and the implementation of strategies, monitoring of wendys systems and application of food safety standards and compliance with the standards established by the department of Health of Florida, the quality of the food served was improved, the volume of sales increased, waiting times for customers were reduced, increasing the speed of service, in addition, awareness campaigns were carried out to encourage employees to mark their meals daily and food cooking times were controlled according to sales statistics, both of which resulted in a significant reduction in food cost variances and waste.
Education
University of Buenos Aires
Diplomacy, COACHING AND MANAGEMENT OF WORK TEAMS
2015 — 2017
Universidad de Guayaquil
Commercial engineer degree, Business administration
2012 — 2017
AMERICAN NATIONAL STANDARDS INSTITUTE
FOOD PROTECTION MANAGEMENT, Food safety certificate
2022 — 2022
University of Buenos Aires
Diplomacy, Marketing
2015 — 2017
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