Daniel Sullivan
Astute, highly versatile IT professional with a solid track record of successful solution delivery, problem-solving, and adept leadership. Widely recognized as the ‘go-to guy’ you need.
- Role
- Principal Implementation Engineer and System Administrator at FM
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Daniel Sullivan
Astute IT professional with a proven track record of problem-solving using strong interpersonal skills and ability to work with all levels of technical aptitude who engages all tasks with an eye on the human factor.
Experience
Principal Implementation Engineer and System Administrator
Apr 2023 — Present · Johnston, RI, US
Design and build programmatic solutions and customizations within Ivanti IT Service Management and Ivanti IT Asset Management to increase the technological maturity across the enterprise-Capture and document business processes from stakeholders to increase team’s understanding of business needs and flows for the development and implementation of Ivanti IT Service Management, Ivanti IT Asset Management, and CMDB-Design and suggest business processes where gaps are identified to increase ITIL best practices-Design and implement workflows in Ivanti Service Management to increase efficiency-Automate and schedule workflows to alleviate administrative maintenance overhead-Identify, design, and implement request offerings to build a service catalog, increasing users technological empowerment-Integrate and connect Ivanti Neurons with various asset tracking tools, including, but not limited to Dell Warranty Connector, VMware vCenter, and Microsoft Azure to buildand maintain Ivanti Asset Management and CMDB-Coordinate and configure regular environment refreshes with Ivanti to facilitate testing of latest development updates-Administer day to day operations of Ivanti Service Management to foster seamless service delivery-Coordinate resources from various teams to remove blocks to maintain forward progress-Lead and facilitate daily team stand up meetings and Scrum ceremonies as required
Education
Cranston High School West
High School Diploma, College Preparatory
1993 — 1996
Northeastern University
Bachelor of Science, Business Administration; Management Information Systems
1996 — 2002
Cranston Area Career and Technical Center
Vocational Certificate, Computer Technology/Computer Systems Technology
1993 — 1996
Skills
- Networking
- Management
- Active Directory
- Databases
- Training
- Servers
- Account Management
- Strategic Planning
- Troubleshooting
- Sales
- Windows Server
- Computer Hardware
- Project Management
- Cloud Computing
- Technical Support
- Customer Service
- Public Speaking
- Microsoft Exchange
- Microsoft Office
- Desktop Application Support
- End User Training
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