Daniel Strelczuk

Information Technology Service Delivery Manager @Infosys

Madrid, ES

In my role, I effectively managed the end-to-end service delivery for Mercedes Benz Trucks and Cars (G-Class) ensuring seamless transitions from project delivery to operational support. I led cross-functional teams, engaged with stakeholders, and implemented risk mitigation strategies. My focus on continuous improvement and customer relationships fostered trust and supported service expansion opportunities.Key Achievements & Responsibilities:• Act as primary customer contact for enterprise SAP services, managing relationship health, escalationsand service governance.• Lead end-to-end transitions from project delivery to RUN, ensuring operational readiness and seamlesshandover.• Front-end transition activities including service setup, operational acceptance and KPI definition.• Coordinate global teams across Infrastructure, Application, Service Desk and Delivery.• Drive service reviews, KPI tracking, risk identification and mitigation plans.• Champion continuous improvement initiatives to optimize service quality and operational efficiency.• Support service expansion and renewal discussions through trusted customer engagement.