Daniel Steel
Capital Markets Senior Service Manager @LSEG
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WORK HISTORY
Capital Markets Senior Service Manager @LSEG
SKILLS
ABOUT DANIEL STEEL
Management: • Over 10 years of management experience in Service desk / helpdesk / technical engineering environments including day to day management of field and office based staff • Organising staff rotas, including out of hours cover for customers • Carrying out regular appraisals on staff• Service Account Management - meeting customers face to face to increase business potential and gain customer retention via service reviews • Trained with ACAS on Disciplinary Procedures, Appraisals and Discrimination in the Work Place• Experience in documenting of company procedures • Trained in Conflict and Negotiation management • ITIL Version 3 Expert• Agile Service Management experience and COBITTechnical: • Support-level expertise of most business software including Windows 95, 98, ME, XP, Vista, V7, 10, Windows NT, Windows Office / XP (Word, Excel, PowerPoint, FrontPage) and Linux / Ubuntu. • Familiarity with networks and networking products (Hubs / TCP.IP)• Knowledge of Cisco Firewall devices, including IDS and IPS. • Working knowledge of the internet and internet related products (Dreamweaver, HTML, Flash & FTP’s)•Knowledge of Transfer product sets. •Understanding of market data applications. Specialties:ITIL Expert ITIL Service ManagementCustomer reportingPeople ManagementITIL Intermediate Certificate in Service Transition ITIL Intermediate Certificate in Service Operation ITIL Intermediate Certificate in Service Strategy ITIL Intermediate Certificate Continual Service ImprovementITIL Intermediate Certificate in Service DesignITIL Foundation Certificate in IT Service ManagementAgile Service Management Experience
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