Daniel Clair
Director of Workforce and Dialler Operations, Uk and Europe @Huntswood
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WORK HISTORY
Director of Workforce and Dialler Operations, Uk and Europe @Huntswood
Manchester, GB
Commercial owner for workforce strategy and dialler performance across a portfolio of 50+ enterprise clients in regulated sectors.• Lead a 95 FTE planning and dialler function supporting ~4,800 FTE across UK, Europe, South Africa and India• Accountable for protecting revenue and performance across high-value client engagements• Partner with Sales and Client Leadership on renewals, scope expansion and remediation strategies• Brought in initially as a consultant to stabilise high-risk accounts — appointed full-time following successful turnaround• Translate complex operational data into commercially focused insights for enterprise stakeholders
ABOUT DANIEL CLAIR
I work at the intersection of customer operations and technology. For 25+ years…
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