Daniel Spencer
Account Manager - Modern Work | Building Loyalty To Ensure Long-Term Client Retention
- Role
- Managed Service Specialist Customer Success Manager at Visual Edge IT
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Daniel Spencer
I am a uniquely talented Customer Success Manager constantly outperforming key growth…
Experience
Managed Service Specialist Customer Success Manager
Oct 2020 — Present · Houston, TX, US
Support 50+ clients in managing their IT and cybersecurity framework. Displayed management capabilities to coordinate direct end-user sales of IT hardware, telephony solutions (VoIP), Microsoft business solutions, and steer IT services under a contractual sales model. Help develop account management/customer success role with success metrics based on customer satisfaction, contract retention, and boosting the share of wallet. Achieved optimal levels of personal performance and accomplishment to attain Rockstar Award Top Performer recognition in Managed Services sales for 2021; become #3 sales rep throughout the country during 1st year of tenure. Focused on results to close $600K+ in IT hardware and professional services. Signed $1.5M+ in total contract value in MRR contracts during 1st-year tenure, including Microsoft Modern Office, backup business continuity/disaster recovery, and security solutions. Increase Monthly Recurring Revenue (MRR) streams by $25K per month regarding term of contract (usually 36 months) and maintained 97% customer retention rate as Customer Success Manager in 2022.#1 Customer Success Manager (per KPI results) in 2022, and in first three quarters of 2023
Education
University of Phoenix
Associate's degree
Skills
- Multi-Channel Marketing
- Solution Selling
- Crm
- Storage
- Unified Communications
- Enterprise Storage
- Pre-Sales
- Cold Calling
- Channel Partners
- B2b
- Outsourcing
- Partner Management
- Hp Products
- Smb
- Channel Sales
- Managed Services
- Salesforce.com
- Sales Enablement
- Sales Operations
- Managed Print Services
- Professional Services
- Virtualization
- Business Development
- Enterprise Software
- Sales Management
- Hp
- Direct Sales
- Complex Sales
- Product Marketing
- Sales Presentations
- Lead Generation
- Key Account Management
- Cross-Functional Team Leadership
- Software Industry
- Sales Process
- Storage Solutions
- Competitive Analysis
- Selling
- Business Alliances
- Channel
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