Daniel Solaque

About Daniel Solaque

Contact: d••••••••@pursuit.orgGitHub: https://github.com/danielsolaqueDriven by a passion for problem-solving, my career journey has been a quest to unravel intricate challenges. From devising optimal designs for high-pressure gas subsea pipelines to crafting user-friendly software solutions, I thrive on finding strategic and sustainable answers.Understanding a company\'s mission fuels my desire to contribute across roles. I\'ve consistently brought fresh ideas to the table, catalyzing sales growth, streamlining logistics through technology, and elevating service quality. At Fitness Machines Technicians, I champion best practices, empowering my team to deliver top-tier customer service.A relentless learner, I\'m currently immersed in the Pursuit acceleration program. Having already established myself as a full-stack developer, my focus now lies in crafting innovative software products that encapsulate my expertise. This journey is not merely a pursuit of knowledge, but a strategic venture into the convergence of skills, creativity, and technological acumen. Relevant Skills:*Front-end Development: JavaScript, TypeScript, Python, Java, HTML, CSS, SCSS, React, Redux, Bootstrap.*Back-end Development: PostgreSQL, MySQL, Node.js, Express.js, Restful APIs, Postman, ElephantSQL, Postico 2.* Oil & Gas Engineering: Production, Reservoir Engineering, Drilling, Artificial Lift Systems, Analysis, Scientific Reporting, Data Collection, Dynamic Flow Simulation (OLGA, CMG).* Management: Team Leadership, Training Expertise, Logistics Optimization, Problem Solving, Adaptability, Customer Focus-Additional Skills:*Firebase Authentication, JWT, Jest testing, Chart.js, Agile methodologies, Figma, Heroku, Netlify, Git, Github.* Cloud Based Platform Management: RazorSync (CRM with a focus on field service management).* Languages: English, Spanish.When not immersed in management or coding, you\'ll find me in NYC\'s parks, practicing calisthenics to the tunes of great musical hits. If you share my passion for tech, engineering, fitness, or energy, let\'s connect and share ideas! I\'m always eager to learn from like-minded professionals. Feel free to reach out for engaging conversations!

Experience

1. Service Engineer Technical Account Manager

   Technogym

   Aug 2024 — Present · New York, NY, US

   Technogym is a global leader in fitness and wellness solutions, renowned for delivering cutting-edge connected equipment and digital platforms to fitness centers, corporations, hotels, and private residences worldwide. As a Technical Account Manager within the After-Sales Division, I play a key role in ensuring operational excellence, customer satisfaction, and the ongoing adoption of Technogym’s ecosystem.Professional Highlights-Manage post-sales client relationships, ensuring high levels of equipment performance, reliability, and satisfaction across a diverse client portfolio-Execute service operations in alignment with company standards, achieving and maintaining strong performance metrics such as First-Time Fix Rate (FTFR), Job Mean Resolution Time (JMR3), and Time to Service (TTS)-Developed and implemented a workflow chatbot integrating internal documentation and resources, reducing service resolution time by 40% and improving field team efficiency-Conduct technical training sessions and client education programs to enhance understanding of Technogym’s connected systems and software platforms-Collaborate with sales and product teams to identify renewal, upsell, and adoption opportunities, supporting customer retention and contributing to revenue growth-Provide structured feedback to the product development team, improving product performance, functionality, and digital integration-Oversee spare parts inventory management and reporting accuracy, ensuring timely repairs and reducing equipment downtime-Promote safety, quality, and brand consistency in every customer interaction, embodying Technogym’s values of wellness, innovation, and reliability.

Education

• The Cooper Union for the Advancement of Science and Art

  Data Infrastructure Program, Data Infrastructure & Security

• Western Governors University

  Master of Business Administration - MBA, Business Administration and Management, General

  2025 — 2026

• Pursuit

  Full Stack Developer , Computer Software and Media Applications

• Universidad Central de Venezuela

  Bachelor of Applied Science - BASc, Petroleum Engineering

• Universidad Central de Venezuela

  Thesis, Petroleum Engineering