Daniel Sisneros

About Daniel Sisneros

At Pax8, our team excels in delivering top-tier support for MSPs, focusing on full table support and guidance on 365 cloud services, from Exchange to XDR, as well as a plethora of other vendor products. With the Microsoft Certified: Information Protection and Compliance Administrator Associate certification, I\'ve specialized in safeguarding data within cloud environments.Our efforts in resolving aged tickets reflect a dedication to client success and operational efficiency. The role has augmented our problem-solving prowess and enhanced our proficiency in cloud services, exemplifying a steadfast commitment to advancing technical support in a collaborative setting.

Experience

1. Tier 3 Partner Support Escalation Engineer (P2)

   Pax8

   May 2025 — Present

   As a Tier 3 Escalation Support Engineer at Pax8, I operate at the highest level of technical support within the Partner Support organization, providing advanced troubleshooting, root cause analysis, and strategic coordination for the most complex and business-critical partner issues.In this role, I serve as a key liaison between support engineering, product teams, and external vendors—owning the resolution process end-to-end for escalations that exceed the scope of Tier 1 and Tier 2 teams. I am responsible for incident replication, vendor coordination, and internal escalations, ensuring that all resolution efforts are precise, timely, and aligned with Pax8\'s commitment to operational excellence.I also lead efforts in knowledge management, contributing to the creation and ongoing maintenance of internal documentation and partner-facing knowledge base articles to drive scalable support solutions. In addition, I participate in the Incident Commander rotation, overseeing the full lifecycle of major incidents—including real-time communications, stakeholder coordination, and post-mortem reporting.This position demands a deep technical acumen, strong process discipline, and an ability to navigate both partner needs and internal engineering complexity with clarity and precision.