Daniel Schmitz
VP Customer Account Management, Success and Operations Emea & Apac @Zycus
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WORK HISTORY
VP Customer Account Management, Success and Operations Emea & Apac @Zycus
As Vice President leading Customer Account Management (CAM), Customer Value Management (CVM), and Technical Account Management (TAM), I am responsible for ensuring a seamless and impactful post-sales experience for our customers.Customer Account Management (CAM):CAM manages the commercial dimension of our partnerships, ensuring contractual and financial outcomes align with growth objectives. The team drives revenue retention and expansion, with a focus on Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Beyond renewals and negotiations, CAM builds and sustains executive-level relationships, engaging C-suite stakeholders to secure alignment, strengthen trust, and position us as a long-term partner in brand protection and value creation.Customer Value Management (CVM):CVM drives measurable business outcomes through strategic adoption and value realization, guiding the relationship from onboarding to expansion. The team ensures customers achieve maximum adoption of our solutions, unlocking full platform potential. By tracking and demonstrating ROI and tangible value, CVM proves long-term impact, strengthens executive alignment, and positions us as a trusted advisor driving transformation and measurable results.Technical Account Management (TAM):TAM safeguards the technical health of customer engagements by providing expert guidance, managing escalations, and ensuring operational excellence across all support tiers. Through proactive oversight, problem solving, and our market-leading Premium Support offerings, TAM delivers stability, reliability, and a high-class customer experience that builds trust and confidence.Together, these teams ensure long-term customer success, retention, and growth by aligning commercial strategy, business value, and technical execution.
EDUCATION
Austrian Institute of Management
Master of Business Administration - MBA, Finance
FHDW Paderborn
Bachelor of Applied Science, Angewandte Informatik
Fachhochschule der Wirtschaft Paderborn
Master of Science, IT Management and Information Systems
Harvard Business School Online
Certificate in Financial Accounting, Accounting and Finance
ABOUT DANIEL SCHMITZ
I own and scale customer value, success, and revenue strategy in enterprise SaaS organizations.I hold executive accountability for a nine-digit customer portfolio across global enterprise and mid-market accounts in EMEA & APAC. I lead a global organization spanning Customer Success, Account Management, and Technical Account Management, integrating lifecycle ownership across pre-sales alignment, post-sales execution, renewal governance, and expansion strategy.My focus is value realization as the foundation for retention and expansion. I design renewal governance, segmentation models, and lifecycle operating frameworks that strengthen customer outcomes, increase expansion velocity, and improve revenue predictability at scale.I work closely with Sales, Product, Finance, and executive leadership to align growth strategy with customer lifecycle architecture and forecast discipline. My mandate is to reduce revenue volatility, create structured expansion pathways, and build operating models that convert customer success into sustainable growth.Leadership, for me, means building organizations that scale beyond individual contribution. I invest in strengthening decision discipline, clarifying accountability, and developing senior leaders who operate with ownership across regions and functions.Earlier in my career, I led global operating model transformation initiatives across Europe, the Americas, and Asia, including the transition from decentralized to centralized structures — experience that informs my approach to governance, structural clarity, and enterprise change.I welcome conversations around customer revenue architecture, lifecycle ownership, and scaling enterprise SaaS organizations.
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