Daniel Schipper

WORK HISTORY

EDUCATION

ABOUT DANIEL SCHIPPER

Results-oriented Program Manager with 25+ years of experience in fast-paced dynamic environments. Passionate, proactive, and responsive professional who is enthusiastic, and highly dedicated. Proven track record of driving innovative solutions across global markets, enhancing identity management, incident management applications, and customer experience. Successfully supported $100M+ revenue streams while fostering operational excellence and innovation in high-performing environments. A skilled Process and Tools Program Manager with strong people, program and project management experience. Adept in many technical disciplines with an expert knowledge of Incident Management Applications and Chat Support channels- Knowledge and experience in developing bespoke business solutions- Proven Project Management skills, with success on many Tools implementation and Delivery Partner onboarding and migrations projects across EMEA and key Global Microsoft Initiatives- Proven Subject Matter Expert on Incident Management and Process Management within Customer service and support environments- Extensive experience in Product launch support readiness activities, including the architecture of support solutions- More than 20+ years’ experience in Project, Program and People Management in Catering and IT industries. Excellent communication and interpersonal skills and the ability to lead projects and work as part of a team, seeking to progress career as a Program Manager / Project Manager.