Daniel Saunders

Head of Customer Success @Irys Photos Silvertone Media Ltd

GB

Irys is a brand new photography platform created by photographers, for photographers. As head of customer success, and founder of the department, my role is to build a customer success & service function from the ground up. This includes: Defining our CX & success strategiesOnboarding and implementing CX tools such as Zendesk Creating processes and policies Defining and developing KPIs Recruiting our core team Implementing automation to achieve deflection rates to keep our expenses lean Building reporting to enable forecasting and help us understand customer satisfaction.

Houghton Kepier

GCSE