Daniel Santiago
Donor Outreach Coordinator @ Vitalant | Administration, Creative Problem Solving
- Role
- Donor Outreach Coordinator at Vitalant
- Location
- Casper, WY, US
- LinkedIn followers
- 500 followers
About Daniel Santiago
With a diverse background spanning multiple roles and industries, I bring a wealth of experience in communication, relationship management, and customer engagement. Currently a Donor Outreach Coordinator at Vitalant, I am committed to supporting the organization’s mission of ensuring a stable and life-saving blood supply. My approach is rooted in fostering meaningful connections and aligning outreach strategies to achieve impactful results that benefit communities nationwide. At Vitalant, I lead donor engagement initiatives through effective outbound and inbound communication strategies. My efforts focus on securing and confirming donation appointments while building long-term relationships with donors through proactive follow-ups and education. By aligning daily activities with regional collection goals, I contribute to operational success while maintaining the highest standards of service and professionalism.
Experience
Donor Outreach Coordinator
Feb 2026 — Present · US
As a Remote Donor Outreach Coordinator, I play a critical role in supporting Vitalant’s mission to maintain a stable and life-saving blood supply nationwide. I lead donor engagement efforts through strategic outreach, relationship management, and performance-driven communication initiatives.In this role, I contribute to operational success by aligning daily outreach activities with regional collection goals while maintaining the highest standards of compliance, professionalism, and service excellence.Key Contributions:Drive outbound donor engagement to secure and confirm donation appointmentsStrengthen donor retention through proactive relationship-building and follow-up strategiesEducate donors on eligibility and procedural requirements while ensuring regulatory compliance (HIPAA)Maintain accurate documentation within CRM and call management systemsSupport team performance objectives through goal tracking, accountability, and continuous improvementCollaborate cross-functionally to enhance outreach effectiveness and community impactLeadership-Focused Competencies:Strategic CommunicationPerformance & KPI AccountabilityTeam Collaboration & Operational AlignmentCompliance & Risk AwarenessRelationship DevelopmentProcess Improvement Mindset
Education
Kingsborough Community College
Some College, Criminal Justice/Police Science
2010 — 2014
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