Daniel Sanders
- Role
- IT Support Specialist at Bend Studio
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Daniel Sanders
Experienced IT professional with an emphasis on customer service. I believe that our…
Experience
IT Support Specialist
May 2021 — Present
Supported Bend Studio employees with day-to-day IT issues which typically included: software troubleshooting, network issues, two-step authentication problems, hardware failures, and application license procurement • Led new hire onboardings which included communicating with new hires prior to start date and communicating with the new hires managers to coordinate needs for their first workday • Setup new hire workstations which included installing NICs, GPUs, and NVMe drives. Also deployed Windows image and the game engine • Created Perforce accounts and granted access to required directories within the depot. Also created groups which provided specific access to members within the group • Troubleshot AV systems for high stakes meetings and large events • Helped setup sound room for Audio director and other audio personnel • Helped Bend Studio transition to a hybrid work environment using Parsec, a remote desktop tool which provided users with a better experience than software and hardware VPN solutions • Created Slack workflows to help automate processes in an effort to increase productivity and eliminate more human errors. • Created a Sharepoint repository for knowledge documents and created splash pages to help introduce new technology to non-IT employees
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