Daniel Rosendale

WORK HISTORY

EDUCATION

SKILLS

ABOUT DANIEL ROSENDALE

Support & systems leader with deep experience across enterprise SaaS, WMS, ERP, and logistics integrations. I specialize in building support organizations that create stability, reduce escalation noise, and operate as a strategic extension of product and engineering, not a reactive cost center.A defining part of my background is extensive on-site engagement with enterprise customers. I have spent time on 100+ individual customer sites, working directly inside warehouses and distribution operations to lead implementations, post–go-live stabilization, and improve operational efficiency at scale. That exposure shapes how I approach support leadership. I am grounded in how platforms are actually used, not just how they’re designed.Over my career, I’ve worked across professional services, stabilization, account management, and support leadership. This gave me a full-lifecycle view of how enterprise systems succeed or fail after go-live. I’ve built stabilization functions, defined KPIs to measure time-to-stability, reduced repeat issues through stronger triage and documentation, and improved support predictability during peak demand without sacrificing customer trust.I’m most effective in environments where complexity is real: multi-system integrations, high-volume operations, and customers who depend on platforms to keep physical operations moving. I’m particularly interested in leadership roles where support, systems, and operational reality intersect. Roles such as Director of Support, Support Operations, or support adjacent systems leadership roles.Outside of work, I value time outdoors and on the golf course. Places where patience, focus, and long-term thinking tend to outperform urgency. Those same principles guide how I build teams and systems that scale.