Daniel Robinson

About Daniel Robinson

Graduate from East Carolina University with a record of success in management, leadership, public service and communication on the personal and business levels. Creative problem solver with the ability to lead others, resolve conflicts, enhance morale and the proven capability to operate a successful business and run a multi-unit district.I have moved out of the retail landscape and now as a data analytics professional, I help my clients save money and identify trends within their material handling fleet by providing them with valuable insights based on their spend data. I use SQL to comb through large data sets and then present my findings in quarterly business reviews with high-level contacts. Through these business reviews and daily interactions with key decision makers, I strengthen our partnership within the business with the end goal of maximizing productivity.

Experience

1. Service Operations Manager

   Hyster-Yale Materials Handling

   Apr 2024 — Present · Greenville-Washington, NC, US

   As a Service Operations Manager, I have the responsibility to effectively supervise Fleet Service specialists to respond to service matters, process service quotes, and generate timely and accurate invoices. Service matters would include working with Internal Service/Warranty concerning product quality complaints, working with customers and dealers to address customer complaints and assisting dealers with program questions. I am also responsible to ensure all invoices are reviewed, approved, and sent to the customer.My key accountabilities are:Manage and support the service specialist and claims processing teams reporting to this position.Ensure accurate and comprehensive claims processing.Timely resolution of all issues and problems, with appropriate documentation and follow up.Frequent team meetings and on-time completion of PMPs and reviews.Manage successful resolution of service issues with customer and Fleet team.Manage generation of invoices, including resolution of billing disputes.Offer support to Fleet Call Center and ensure accurate call center instructions are maintained by service specialist.Report failures to call center management team and suggest corrective action.Support and assist in implementing process/cost improvements within Fleet Services.

Education

• East Carolina University

  Bachelor of Science (B.S.), Communication and Media Studies

  2000 — 2004

Skills

• Market Planning
• New Business Opportunities
• Public Relations
• Customer Experience
• Outdoors
• Business
• Inventory
• Outside Sales
• Business Services
• Meat Processing
• Pricing
• Trade Shows
• Grocery
• Retail
• Hunting
• Order Fulfillment
• Small Business
• Butchery
• Carpentry
• Inventory Management
• Income Statement
• Grocery Industry
• Sales Process
• Technology
• Team Building
• Sales
• Fishing
• Journalism