Daniel R.
Contact Center Manager @Salud Family Health
Denver, CO, US
EMAILS
d••••@saludclinic.org
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2016 — Present
Contact Center Manager @Salud Family Health
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Denver, CO, US
Managing the communication hub for 13 medical clinics. Reporting daily on call volume and breakdown of call data. Coaching Leads as well as 24 bilingual contact center agents to perform at their best. Managing the delivery of outreach campaigns and reporting statistical outcomes.
EDUCATION
2012 — 2012
HDI
HDI Customer Service
2009 — 2009
IBM Internal
Credit
1998 — 1998
· Moreton College of TAFE
Certificate III
2003 — 2003
AMAQ (Aust Medical Association QLD)
Certificate III
1987 — 1987
· Baulkham Hills College of TAFE
Credit Grade Certificate
ABOUT DANIEL R.
Call Center | Operations Manager You know how it’s very frustrating trying to…
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