Daniel Proctor

About Daniel Proctor

My most recent role as an Implementation Specialist for Berkshire E Supply has expanded my skills in IT support and being an Educator for Business partners and end-users alike.I was either taking calls/emails and supporting existing customers or doing an installation traveling to new customers face to face representing the company.I fully trained, guided, transferred customer data, and supported in any way possible.With my IT background, I supported Applications, Software, Windows OS, Cloud databases and Device Communication.Throughout North America, I have traveled and done presentations for teams small or large highlighting best practices for specific applications and software.This required me to be fully involved from start to finish and stay compliant while recording my steps in cases until the customer is satisfied.When I transitioned to Customer Relations working for Microsoft, I discovered training and teaching are my passions.Knowing I taught someone to feel confident is what makes my job worth every moment.

Experience

1. Implementation Specialist and Software Support

   Berkshire eSupply

   Dec 2021 — Present · Charlotte, NC, US

   Implementation Specialist and Software support for Matrix tool vending solutions. We provide services to the Cutting tool Industry across the country. I provide on-site installations of our software and training on our vending machines. My role requires a vast knowledge on the Windows OS, I’m experienced managing SQL databases, handling device/network communication, supporting Azure services and I provide customer seminars for in-depth use of our software for attendees 15+.We manage Databases using SQL to track thousands of items. Our customer base is distributors within the IMC group. Our customers buy our smart cabinets utilizing our software to sell consignment items.Daily I manage emails and calls supporting any issues or concerns. I reimage computers and configure devices based on customer needs. Apart of a new install is import the end-users inventory using excel into the software per machine order. This is completed before traveling to the end user for installation and training. We also provide webinars to potential customers and can grant demo licenses to utilize and experience our software.

Skills

• Sales Management
• Retail Sales
• Store Operations
• Customer Service
• Visual Merchandising
• Inventory Management
• Inventory Control
• Merchandising
• Customer Satisfaction
• Microsoft Office
• Sales