Daniel Polley

About Daniel Polley

I am an Enterprise Business Solutions Architect and servant-leader with 25+ years of experience in complex billing, ordering, and customer care platforms, including two decades at CSG supporting its largest clients. I specialize in connecting strategy, product, and technology to deliver measurable business outcomes across multi-product BSS/OSS ecosystems.Today, I serve as the solution architect for CSG’s largest client, responsible for an enhancement portfolio of 45K+ development hours per year across 100+ features. I shape multi-year product and capability roadmaps, design end-to-end solutions spanning multiple CSG products, and act as a trusted advisor to senior business and technology leaders.My work includes architecting high-impact ordering solutions (including an award-winning, patented end-state ordering engine), leading record-fast delivery cycles, and driving initiatives that have saved tens of thousands of hours annually for end users. I also lead efforts to introduce AI and generative AI into CSG’s products and internal tooling, using platforms like Cursor AI to accelerate analysis, improve decision-making, and increase team efficiency.As a servant-leader, I invest heavily in people and communities of practice—facilitating cross-CSG forums (such as ACES Peer Review), mentoring Product Owners and architects, and building tools like a System Architecture Viewer to help teams see and safely evolve complex system landscapes. My StrengthsFinder themes (Ideation, Competition, Futuristic, Intellection, Strategic) show up in how I think, but my core focus is simple: build shared understanding, improve outcomes, and leave teams and clients better than I found them.

Experience

1. Enterprise Business Solutions Architect

   CSG

   Oct 2021 — Present · Omaha, NE, US

   Serve as solution architect for CSG’s largest client, accountable for all enhancement project requests (45K+ development hours annually across 100+ features per year). Own end-to-end solution designs across multiple CSG products, ensuring cohesive architectures that satisfy both stated and inferred business/technical requirements and non-functional needs (performance, scalability, resilience). Shape multi-year product and capability roadmaps across ACP and adjacent platforms, framing trade-offs, capacity, and risk for senior business and technology stakeholders to support funding and prioritization decisions. Lead cross-functional solution design across product, architecture, engineering, operations, and client teams, ensuring end-to-end traceability from business outcomes through technical implementation.Lead an enterprise initiative to introduce AI and generative AI into CSG’s products and internal delivery processes, including prototyping AI-enabled features and internal tools using Cursor AI to accelerate analysis, improve decision-making, and increase team efficiency. Facilitate the ACES Peer Review forum, a cross-CSG community focused on solution sharing, client proposals, feature solution reviews, and complex client inquiries, creating a regular space for architects, product leaders, and delivery managers to align on best practices and patterns. Travel onsite to build deep relationships and trust with senior client stakeholders, enabling faster, lower-risk decision-making on complex change initiatives.

Education

• Burke High School

  Diploma, Accounting

  1991 — 1994

• University of Nebraska at Omaha

  Some College, Accounting

  1995 — 1996

• Metropolitan Community College

  Some College, Accounting

  1993 — 1994

• Metropolitan Community College

  Some College, Computer Science

  2000 — 2000

Skills

• Test Management
• Test Planning
• Integration
• Manual Testing
• Leadership
• Systems Analysis
• Hp Quality Center
• Testing
• Soa
• Business Analysis
• Unix
• Solution Selling
• Oracle
• Billing Systems
• Requirements Analysis
• Test Cases
• Quality Assurance
• Enterprise Architecture
• Software Development Life Cycle (Sdlc)
• Qtp
• User Acceptance Testing
• Creative Solutions
• System Testing
• Xml
• Agile Methodologies
• Microsoft Sql Server
• Software Project Management
• Regression Testing
• Test Automation
• Sql
• Visio
• Quality Center
• Service-Oriented Architecture (Soa)
• Software Quality Assurance
• Requirements Gathering
• Performance Testing
• Scrum
• Software Documentation
• Sdlc
• Solution Architecture