Daniel Peet
Head of Customer Contact Transformation @Aviva
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WORK HISTORY
Head of Customer Contact Transformation @Aviva
Manchester, GB
EDUCATION
The University of Salford
Bachelor of Science (BSc Hons) 1st, Business Information Systems
SKILLS
ABOUT DANIEL PEET
Experienced and motivated Head of Transformation with a proven track record gained from 20 years of driving transformational change in insurance and financial services. Currently leading our Customer Transformation agenda, driving high value delivery programmes working to safely pilot and scale GenAI solutions, to accelerate digitisation and increase automation in customer journeys and drive sustainability across numerous disciplines in financial services.Commercially minded, keeping customer centricity at the heart of strategy while maximising the return on investment for our business.Extensive experience as a Senior and Lead Product Owner and Business Analyst on a significant number of large, medium and small projects. This includes business wide new system projects, workflow and document management system implementation, company integration projects, separation and decommissioning projects and system improvement projects. Used to working in high pressure environments and to demanding timescales and an excellent communicator.At ease communicating with all parties at all levels in projects, adept at stakeholder management and leading all areas of a business through change. Experienced at co-ordinating and managing a team of Product Owners, Business Analysts, Developers and business leaders through large scale transformative change.Significant Experience of various project lifecycle methodologies, including Agile development methods and ceremonies and systems thinking as well as structured waterfall approaches such as Prince 2.Extensive knowledge of Protection and other financial services and insurance products and processes, as well as General Insurance and HR policy and systems experience.Experienced in Operational Resilience, Business System ownership and Business Security policy writing and implemention across a business area.
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