Daniel Parson
Knowledge Manager | Technical Writer | Occasional Spider-Man Villian
- Role
- Knowledge Management Specialist at Macy's
- Location
- Ocala, FL, US
- LinkedIn followers
- 500 followers
About Daniel Parson
Not just building better mousetraps, but ensuring that everyone knows how they work.
Experience
Knowledge Management Specialist
Jun 2019 — Present
Create and maintain standards operating procedures (documents, video, kb articles, etc.) for Field Services (FS) group to implement, maintain, troubleshoot and retire equipment across 800+ locations. Serve as an escalation for any new or undocumented issues. This included support for the NCR Customer Engineers, who supported Macy\'s FS.
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