Daniel Orrell

About Daniel Orrell

Experience in program management, recreation and research; strengths include taking initiative for new projects, long-term planning, building strategic alliances and working in time-sensitive environments• Strong I.T. background; proficiency in MS Office, Adobe suite (graphics, web design, video) and databases• Experienced events coordinator at events including English National Badminton Championships, European Athletics Championships and Paralympic World Cup

Experience

1. Business Readiness, Enablement & Adoption Program Manager, Customer Success

   Blackbaud

   Oct 2021 — Present · Madison, WI, US

   Develop internal and external strategic enablement programs and training for a variety of product lifecycle events including solution launch, feature enhancements, and solution depreciation- Create assets and resources to continuously upskill customer facing teams including playbooks, resource guides and webinar content- Collaborate cross-departmentally with teams including product, marketing, operations and readiness to ensure clear and timely delivery on new features, releases, EOS and incidents to allow the Customer Success team to accurately and concisely enable customers.

Education

• The New School for Public Engagement

  Master of Science in Nonprofit Management

  2008 — 2011

• Manchester Metropolitan University

  Bachelor of Science in Business Information Technology

  1999 — 2003

Skills

• Youth Development
• Microsoft Office
• Non-Profits
• Strategic Planning
• Excel
• Volunteer Management
• Teaching
• Event Planning
• Event Management
• Research