Daniel O.
Technical Support Advisor @Concentrix
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WORK HISTORY
Technical Support Advisor @Concentrix
CA
Diagnose, analyze, and resolve hardware, software, and network-related problems viaphone, email, or chat support.• Assist users by explaining technical processes and offering step-by-step instructions forresolving common issues or using specific products and services.• Record and document all support requests, technical issues, and resolutions for futurereference and knowledge sharing.• Collaborate with cross-functional teams to improve product features and enhancecustomer experience
EDUCATION
Nigerian Law School
Barrister at Law
Benson Idahosa University
Bachelor of Laws - LLB
SKILLS
ABOUT DANIEL O.
As Project Manager at Mesiot Tech and Innovations, I oversee the execution of multiple projects in the e-learning and software sectors, leveraging my Agile and project management expertise. With over seven years of experience in this field, I have developed a strong ability to facilitate efficient communication and collaboration among team members, stakeholders, and external partners, ensuring alignment and satisfaction throughout the project lifecycle. this has help me effectively supervise 15 team members to deliver over 8 projects in the las 3 years. My passion and drive for delivering complex and innovative projects are reflected in my consistent track record of meeting or exceeding stakeholder expectations, delivering 8 projects on time and within budget, and implementing continuous improvement practices within the last 2 years. By adopting new Agile methodologies and tools, I have increased team productivity and project success rates, contributing to the growth and innovation of Mesiot Tech and Innovations. My goal is to continue to lead and support high-performing teams in creating impactful and engaging e-learning and software solutions.
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