Daniel Novak
COO and Global Director
- Role
- COO at The Bad Company
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Daniel Novak
I have held many positions in the outsourcing call center environment in Operations, Facilities, and Project Management and enjoy the dynamic and fast paced work. I also have a strong background in continuous improvement and process mapping/improvement. My professional certifications include a PMP through PMI.org as well as attaining my Black Belt in Lean Sigma. Specialties: Project management, client relations, action planning for KPI improvement, lean and six sigma green belt training, process and value stream mapping.
Experience
COO
Mar 2022 — Present · Albuquerque, NM, US
Full operational ownership of a retail, production, and manufacturing cannabis company
Education
Kent State University
Bachelor's degree, Business Management and International Business
2001 — 2006
Skills
- Project Management
- Bpo
- Leadership
- Continuous Improvement
- Workforce Management
- Business Analysis
- Customer Experience
- Call Center Development
- Change Management
- Contact Centers
- Transition Management
- Forecasting
- Business Process Improvement
- Start-Ups
- Service Delivery
- Telecommunications
- Call Center
- Sla
- Minitab
- Cross-Functional Team Leadership
- Outsourcing
- Process Improvement
- Crm
- Operations Management
- Process Mapping
- Team Leadership
- Call Centers
- Quality Management
- Team Management
- Operational Excellence
- Quality Assurance
- Six Sigma
- Management
- Green Belt
- Customer Satisfaction
- Offshoring
- Vendor Management
- Coaching
- Program Management
- Performance Management
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