Daniel Northcutt

About Daniel Northcutt

Operations Management Professional with experience across multiple implementation…

Experience

1. Hcm Service Supervisor

   Paycom

   Apr 2023 — Present

   Responsible for leading the Human Capital Management Department (HCM) Team Leaders and Specialists to ensure the highest level of client satisfaction, employee retention, and accurate implementations.\\\\n\\\\nRESPONSIBILITIES\\\\n\\\\n• Communicate and hold team accountable for company and department goals and expectations.\\\\n• Create, implement, and manage metrics for that department that increase speed and/or accuracy of implementation and/or service.\\\\n• Lead team meetings and trainings aimed at coaching, training, developing, and retaining team members in all areas related to the department.\\\\n• Initiate and deploy strategic process improvements, customer service, and implementation enhancements.\\\\n• Lead and influence others by maintaining a positive attitude with all Paycom team members and management.\\\\n• Oversee timely and accurate resolution of customer issues, client inquiries, and other department tasks handled by the HCM Team Leaders and Specialists.\\\\n• Make independent decisions regarding client implementations or client service functions that is consistent with Paycom\'s policies and procedures.\\\\n• Establish and maintain effective communication and coordination with all Paycom team members and management.\\\\n• Keep management informed of area activities and any significant client problems.\\\\n• Actively participate in product development by providing recommendations for improvements and new offerings.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• University of Central Oklahoma

  Bachelor of Business Administration (B.B.A.), Management with minor in Marketing

  2008 — 2013

Skills

• Communication Skills
• Public Speaking
• Microsoft Excel
• Teamwork
• Sales
• Account Management
• Retail
• Customer Service
• Time Management
• Powerpoint
• Microsoft Office
• Social Media
• Project Management
• Leadership
• Communication
• Merchandising
• Training
• Organizational Development
• Microsoft Word
• Management
• Sales Management
• Recruiting
• Marketing
• Team Management