Daniel Nelson-Kangas
Management & Program Analyst @Export-Import Bank of the United States
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WORK HISTORY
Management & Program Analyst @Export-Import Bank of the United States
Washington, DC, US
Managed the program responsible for development and support of four major applications—Salesforce, HubSpot, NICE inContact, and EXIM Training on Demand• Designed and implemented a new user-centric Salesforce governance structure and process• Coordinated and led stakeholder discussions on requirements for, and prioritization of, Salesforce enhancements and projects• Managed multiple projects including creating and executing projects plans, budgets, and communication plans• Analyzed new and updated processes and policies to identify and develop requirements for Salesforce and other applications • Led a team of six contractors responsible for Salesforce development, maintenance, and user support• Modernized Salesforce processes and user interface which improved usability, data quality, reporting, and system operations • Developed reports and dashboards to help staff and management track progress and make effective decisions • Directed the security and privacy review process for four applications including the development and implementation of security control and audit processes.• Managed over $5MM in contracts as the Contracting Officer’s Representative• Developed and managed the program budget including forecasting for future changes and new projects• Served as the Records Liaison Officer for the Office of Small Business
EDUCATION
Colorado State University
Bachelor's degree
SKILLS
ABOUT DANIEL NELSON-KANGAS
An analytical, results-driven manager with over nine years of experience who earned…
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