Daniel Nance

About Daniel Nance

I\'m a firm believer in continuous improvement and learning new skills. I’m always looking for ways to grow both personally and professionally.As a Business Analyst at Cisco in the Asset Management department, I have proven to thrive working in a cross-functional environment within a large tech organization. I am a UNC-Chapel Hill alum, with a B.S in Statistics & Analytics and a minor in Data Science. My academic background, along with the certifications I have earned and experience I have gained, allow me to bridge the gap between data and strategy. My unique combination of skills enables me to uncover technical insights from data and translate them into actionable business recommendations for stakeholders.

Experience

1. Client Operations Delivery Analyst

   Cisco

   Jun 2023 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Member of the Federal Asset Management team where I manage multiple federal accounts- Proactively manage customer Cisco Installed Base (IB), collecting and analyzing asset inventory data from various sources- Utilize several data analysis tools such as RStudio, Microsoft Excel, Power BI, and various Cisco internal tools to clean, interpret, and visualize data- Serve as the primary contact for customers, partners, and internal Cisco stakeholders to resolve IB-related issues- Deliver Asset Management services to multiple Cisco customers, ensuring data accuracy and actionable insights- Identify and manage discrepancies, including Move, Add, Change, and Delete (MACD) activities- Collaborate cross-functionally to execute tasks efficiently and maintain customer data accuracy- Lead client calls, participate in business reviews, and provide reports to various stakeholders.

Education

• University of North Carolina at Chapel Hill

  Bachelor of Science - BS

  2019 — 2023