Daniel Montes

About Daniel Montes

I am a Retired U.S. Air Force Veteran and Identity & Access Management (IAM) Engineer…

Experience

1. Sr IT Analyst Corporate Applications

   TechnipFMC

   Apr 2022 — Present · Houston, TX, US

   Serve as the functional expert for the operation and maintenance of assigned internal app-based solutions supporting the real estate, travel, global security, QA, and HSE business units.• Led the successful upgrade of the Archibus application supporting real estate and facilities for 350+ power-users driving efficiency and ease of use across 30+ sites globally.• Led C-1 application upgrade for GBPMS ensuring global access and adherence to work instruction.• Directed multifaceted, complex system enhancements for Intelex application use within HSE team.• Managed the migration from Avigilon CCTV software to Hanwha resulting in significant cost savings.• In collaboration with the travel department, helped facilitate the automation of employee profile data transfer to expedite travel bookings and improve user experience.• Provide exceptional customer service to application users experiencing any variety of issues with an application.• Liaison with application SMEs, vendor support teams, and other internal teams to resolve issues.• Participate in business process analysis, including functional analysis and implementation strategies, while identifying areas of continuous improvement to support business processes.• Assist in defining and reviewing project scopes to ensure alignment with business success criteria, global standards, compliance requirements, and best practices.• Execute a variety of project roles depending on the size and complexity of the initiative, working across a global organization to meet business needs and maximize information technology’s effectiveness.• Work with affiliated business stakeholders and delivery teams to ensure effective communication on issue resolution and the impact of system changes.• Coordinate IT testing, installation, and training, help resolve chronic or difficult problems affecting the business and ensure global IT policies and procedures are applied.

Education

• Community College of the Air Force

  Electronics Systems Technology

• DeVry University

  Computer Information Systems, Computer Systems Networking and Telecommunications

  2013 — 2015

• Bossier Parish Community College

  Computer Information Systems, Network Security Enviroment

Skills

• Permissions
• Computer Hardware
• Dhcp
• Laptops
• Backup & Restore
• Server Administration
• Dell Poweredge Servers
• Cat5
• Mcafee Antivirus
• Microsoft Certified Systems Engineer
• Tcp/Ip
• Hardware Diagnostics
• Desktop Environment
• Nortel
• Quality Assurance
• Windows 2008
• Transport Protocols
• Microsoft Operating Systems
• Hardware Installation
• Fiber Optics
• Networking
• Mass Storage
• Network Security
• Equipment Management
• System Administration
• Windows 2003
• Comptia Network+ Certified
• Group Policy
• Security+
• Windows 7
• Windows Vista
• Cable Management
• San
• Hp Blade
• Bmc Remedy
• Nas
• Dns
• Patch Management
• Network Administration
• Windows Xp Pro